Support
Need a hand? Here’s how to reach us and what to include.
Contact us
The fastest way to reach the team is by email — we read everything and usually reply within 1–2 business days:
In Golazo, open Settings with the gear icon, then tap Contact Us. Your email app opens with your account id already included.
Find your account id
Your public user ID (user_id) — open Settings and tap the Account ID at the bottom to copy it. This reference helps us find your profile; it is not your private device credential.
Keep the public user ID in the prefilled email. If you contact us from this website, copy it from the app first and paste it into your message. Never send your device ID or authentication token. Update Golazo if an older version still shows a device ID.
Help us help you
To resolve things faster, include in your email:
- Your device model and OS version (for example, iPhone 15 and iOS 18).
- The app version, shown in Settings just above the account id.
- What happened, what you expected, and — if possible — a screenshot.
Common topics
- Billing, cancellation and refunds — purchases are handled by Apple and Google; see the FAQ for step-by-step instructions.
- Wrong player or team data — email us the details and, if possible, a screenshot.
- Deleting your account and data — see the account deletion page.
- Privacy questions — see our Privacy Policy or email us directly.