Get a refund on iPhone and iPad
1 min read · Updated Sep 16, 2026
On Android instead?
→ Tap here
Golazo never charges you directly — all payments on iPhone and iPad are processed by Apple. This means refunds are handled by Apple, but the process is quick and simple:
Go to reportaproblem.apple.com
Sign in with the Apple ID you used to make the purchase
Tap "I'd like to request a refund", choose the reason, and hit Next
Select the Golazo charge from the list and tap Submit
Apple usually responds within 24–48 hours. If approved, the money is returned to your original payment method (this can take a few extra days depending on your bank).
Don't see the charge? It may still be processing — charges can take up to 48 hours to appear. If you use Family Sharing or have more than one Apple ID, sign in with the account that was actually billed (check the email receipt from Apple).
Stop future charges: cancel your subscription
To cancel, tap below and select Golazo:
Nothing listed? Make sure you're signed in with the Apple ID you purchased with — or your subscription is already cancelled or expired.
Good to know: cancel at least 24 hours before your trial or billing period ends. Apple starts processing renewals up to a day in advance, so a last-minute cancellation may not stop a payment already in motion. Either way, you keep full access until the end of the period you've paid for.